• HatchetHaro@lemmy.blahaj.zone
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              7 months ago

              what lie? they told the customer the truth from the beginning, and still agreed to the customer’s demands to work on the problem. they agreed to remove all viruses from the peripherals, which they did, because the peripherals were returned to the customer at the end virus-free.

        • exocrinous@startrek.website
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          7 months ago

          The son scammed her. He told her she needed to disinfect peripherals. The tech is just allowing that to happen and charging a not listening to the tech fee.

          • FiskFisk33@startrek.website
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            7 months ago

            The tech is just allowing that to happen

            Yes, the tech, who is also in a position of trust on the matter, is therefore part of said scam. Twist it all you want, the tech lied and benefited.

    • Passerby6497@lemmy.world
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      7 months ago

      It’s called the asshole tax, and it’s what happens when you believe a child over the person you’re paying to fix your/their mistake (again).

      Having run my own computer repair side business for a while, I would have (and have) absolutely done the same thing in the situation. I also had repeat fliers that realized their mistakes and didn’t try to blame me for their failure, and the nicer ones even got a discount. But the asshole tax is there to make dealing with problem customers more worth it, and potentially to encourage them to find someone else to torment and give money to.

    • Unicorn 🌳@mander.xyz
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      7 months ago

      Have to agree, it’s a funny story but charging someone a stupidity rate for nonexistent work isn’t justified by that person being stupid and a pain in your ass. Unless your circumstances force you, you can always just refuse work from customers like this. So many people downvoting this is disappointing.