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I work in customer service and you are correct. I have to show empathy even though I could care less. I feel like an actor at times.
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As soon as I kill the line the chance of the first sound coming out of is is a groan about something they did is 75%.
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You and me are the exception.
We try to do our research before calling customer service. Many non-technical people just call because they are unwilling or unable to research.Tbf though: I can ask some very stupid questions at times while assuming only the best from the once around me. Am working on it but everyone is flawed to some degree. Nobodys perfect!
Lightly toasted meme.
Everyone that has answered phones for a living can channel this voice.
I like how this was apparently photographed from a newspaper
Best case scenario. Often I’m transferred along like a hot potato and the next sad sap can’t help, or I get eternal hold music then disconnected.
Health insurance and healthcare bureaucracy is hell.
Have you ever lasted long enough, to find and defeat the final boss of customer support?
The final boss of customer support is your own patience. If you’re willing to sit on hold for 15 hours and get tossed around like a hot potato, you can resolve anything. But you’ll feel every minute that you spend doing it.
So, no, I’ve never defeated the final boss.
Phone disconnects
