IT guy here, I could have told them that several years ago.

“No computer, no AI can replace a human touch,” said Amy Grewal, a registered nurse. “It cannot hold your loved one’s hand. You cannot teach a computer how to have empathy.”

You can’t teach empathy to an insurance company, either.

When a human nurse makes a mistake, i usually brush it off as someone overworked and tired, and let it go.

If an AI makes a mistake I am suing the hospital, regardless of the impact.

Something for these hospital administrators to think about.