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The question is, how did she fill out the ticket without a keyboard 🤔
Screen Keyboard and clicked on the buttons with the mouse
I’m sorry to say but problem solving and computer skills are left at the door.
Phone or walk up to helpdesk, they open one for you.
A what desk
There was a wine company once that hired a new CEO and tied their bonus to how many more litres of wine he could move.
He cut the selling price in half (below cost) and walked away with a big bonus.