Please don’t flame me too bad, I understand that although privacy and libre software are important to many in the Linux community, my opinions may be outside the scope of consideration for some and I respect that.
Personally, conscientious consumerism and privacy are some of the primary reasons I use Linux. I prefer community>private business>corporate when I am choosing products and services.
-System76
About 8 years ago I purchased a laptop from System76, the customer service was incredible and the machine exceeded my expectations in build quality and performance.
Recently I’ve been in the market for a smaller machine, like a Thinkpad X1, StarBook 14 or System76 Lemur.
Last week, when I visited the System76 website they used Plausible’s open source analytics on the home page (which is a great alternative to Google’s proprietary hardware fingerprinting algorithm), but once I added the laptop to my cart to checkout, I noticed the third-party trackers, apis.google and ajax.googleapis load on the webpage. Google’s reCAPTCHA was also required to complete the purchase. Hell, even Discord has switched to hCaptcha at this point citing their laughable “Gamer Privacy First” policy.
IMHO, I find it hypocritical that System76 does so much great work disabling Intel’s IME and contributing to coreboot, but chooses to embed proprietary tracking software on their website when open source alternatives are readily available.
- Reaching out to System 76
After completing 14 reCAPTCHA’s I was finally able to get a dialogue with Stetson at System 76. He said that “System 76 takes user data privacy and security extremely seriously, but they would continue to use Google services.” His recommended solution was placing the order over the phone if I wasn’t comfortable having third-party tracking during checkout.
This is not a solution for me because I don’t want to do business with a company that monetizes user data for profit. In my experience, companies that monetize data (Alphabet, Meta, etc…) offer web services cheaper than competitors that don’t, in exchange for access to user data. So, if you’re getting a commercial service cheaper from a company that sells your user’s data, you’re also profiting from the sale by paying a lower premium for those services.
Personally, I do not think you’re taking user privacy “extremely” seriously if you’re running third party trackers and choosing reCAPTCHA (not a privacy respecting service) over hCaptcha on your website.
I really like System 76 and I want to support them with my next purchase, but presently I feel like they are saying one thing and doing another and choosing privacy respecting libre software some of the time when it suits their marketing, but proprietary anti-consumer tracking services when it’s more profitable.
I appreciate your response Michael, but I don’t think it’s a misconception that Google monetizes user data and any service they provide is a means to that end. If the payment provider System 76 uses promotes a non-privacy preserving service, then why choose that payment provider?
This is not what you are claiming. You stated that System76 is profiting from selling user data to Google. This is the misconception.
Are you implying that Google’s primary business model is something other than the collection and sale of people’s personal data? Google services are discounted or “free” because they monetize user data through tools like their reCAPTCHA hardware fingerprinting technology deployed on System 76’s website. My point is that System 76 claim’s to be “extremely concerned with user privacy”, but chooses a payment processor dependent on the Internet’s least privacy preserving corporation and that is a contradiction of your “proclaimed” values.
Btw, I recently learned that Purism also deploys Google scripts with their payment processor and I wasted my money on a Librem 5 a year ago. It has the worst touchscreen and battery life of any device I own, so let me assure you I’m no shill for that company. I honestly buy my hardware from System 76 every chance I get, so when I feel they’re being disingenuous about their values (privacy), I take it personal, since I’m typing this on a Galago Pro.
I’ll probably relent and order the Lemur over the phone as Stetson suggested. I’m critical of System 76 because I want them to succeed and I think they should follow other companies (Valve, Discord, etc…) abandoning Google as their ship sinks because of shareholder greed.
https://www.pcmag.com/news/steam-ditches-google-analytics-over-customer-privacy-concerns
I’m sure a lot of people at System 76, like myself started using Google in the 90s and had an invitation only Gmail account, becoming enchanted with the company 20 years ago. Unfortunately, after their 2004 IPO, the shareholder’s have clamored for the increasingly relentless collection and sale of user data to advertisers and even government tax and intelligence agencies to the point that Alphabet has lost much of it’s goodwill in the tech community and many are now suspicious of Google like myself.
I made my post not to bash System 76, but to point out what I believe is a strategic error continuing to have Google as a business partner when payment processor’s like Stripe will allow hCaptcha’s (privacy preserving service) instead.
You keep talking over me without reading what I say. System76 does not use Google Analytics, so this is irrelevant. hCaptcha is not the privacy win that you think it is, either. It’s trading Google for Cloudflare and Apple. You claimed System76 profits from selling user data to Google. It does not. Nobody is disputing that Google profits from data collection. That was never up for debate.