archive of the original NYT article here for reference.
Yet we also are struggling to make sense of this unconscionable act and the vitriol that has been directed at our colleagues who have been barraged by threats. No employees — be they the people who answer customer calls or nurses who visit patients in their homes — should have to fear for their and their loved ones’ safety.
The subtle implication that all the vitriol is directed at front line workers instead of the executive team is infuriating and calculated.
Health care is both intensely personal and very complicated, and the reasons behind coverage decisions are not well understood. We share some of the responsibility for that. Together with employers, governments and others who pay for care, we need to improve how we explain what insurance covers and how decisions are made.
A hollow apology, the problems with US healthcare is not a communication problem.
Those were the only two sentences that aren’t just empty platitudes in my opinion, at least within what I can read for free.
I would argue that it is a communication problem. If the insurers actually told us what they don’t cover we would refuse to pay and that would drive down prices.
More communication and understanding is exactly what we need. I shouldn’t need a lawyer to understand what my insurance covers.
archive of the original NYT article here for reference.
The subtle implication that all the vitriol is directed at front line workers instead of the executive team is infuriating and calculated.
A hollow apology, the problems with US healthcare is not a communication problem.
Those were the only two sentences that aren’t just empty platitudes in my opinion, at least within what I can read for free.
“I’m sorry you feel that way.”
I would argue that it is a communication problem. If the insurers actually told us what they don’t cover we would refuse to pay and that would drive down prices.
More communication and understanding is exactly what we need. I shouldn’t need a lawyer to understand what my insurance covers.
They dont even see the patients they bankrupt cripple and murder as paying for their own care