This, surely it’s more usual? The first time I ever reached out the person sent me three recent articles and an invitation to let them know when/where my research was published, even though it wasn’t relevant to their discipline.
I was a lowly grad student and he was a senior academic with his own lab. I’d heard of his research because it was mentioned in a science documentary on tv, and the whole experience really gave me a happy feeling.
I can see why [email protected] only did it the one time after the experience they had, though.
That outsourcing can be ropey. You should always get your own line editor if you’re dealing with one of the big academic publishers.