Even if the are more efficient, they earned the regarding profit for a small number of people, who has to much. For the society it is a loose loose. The services become more expensive and it lead to a redistribution of wealth from poor to rich, whitch is even worse for the society and the economy.

May it’s a question of the focus. You almost only see the military technology of the romulans.

To be fair, the people at 911 probably give better instructions than a Youtube Video.