Okay, if we’re getting serious about it, I’m not sure I agree cruelty scales up alongside intelligence. It’s an interesting take, but, as you say, it’s an entirely human concept which doesn’t really exist outside of our own conceived morality and can’t be applied to beings which aren’t capable of understanding it.
Put it this way: a cat batting a mouse around isn’t considering its actions cruel or even considering its actions in a wider context at all. A human doing the same would be doing both. However, by that logic, animals aren’t capable of any other abstract thought such as compassion, empathy and altruism. We are. It might be the case that everything abstract scales up with intelligence which, yes, leads to concepts such as ‘cruelty’ but also all the other amazing shit humans are capable of.
Good grief, that might be the worst customer service job I’ve ever heard of. I’ve worked Sainsbury’s ‘head office’ - which was just the outsourced customer service centre for people who phone store chains to complain about cucumbers - and that was bad enough, but at least I got some good stories out of it (“My watermelon has exploded and I’m afraid of the second one. Can a man come round and take it away?” First ever call).
You were getting Mail readers who are already a self-selecting group of thick cunts and you were getting the worst of them. Jesus Christ, that must have been rough. So, so happy for you that you’re out of that, I can’t imagine what that would do to someone’s mental health!