As always, the paying user has the worst experience. “Purchase” a show, can only watch on a certain console of a certain brand, no transfers, no backups, then it suddenly disappears from the library and nothing can be done.
If media companies insist on draconian DRM, then they should pay for full refunds to their loyal customers when one day they decide to delist that specific show.
God, I hope these bastards get sued 'cause little doubt they won’t be refunding the poor schmos who’ve just been robbed of their property.
I’m sure they covered this in the terms of service that they know no one ever reads.
In many countries that wont work. The Terms of service need to only include reasonable and expectable clauses, as they are not negotionable.
And “purchase doesnt mean ownership, we take it from you anytime we want” is neither reasonable nor expectable.
Also this should run under criminal fraud imo. The customers were deliberately deceived by the term “purchase” into believing they would be granted ownership.
To be fair, Sony might go for that. This is incredibly embarrassing for them as well, and it does erode the trust in their service which is really important for a marketplace like this. Sony will be handing out coupons probably, but this is still damage to their brand.