I tried to submit a registration request four days ago. After clicking the submit button, I got a spinning wheel. This went on for several minutes. Thinking it might have been the Safari browser, I tried it again in Chrome and got the same thing. After a couple of days, I tried to log in and also got the spinning wheel. I left that page open for a couple of hours with no response. Is this and issue with running on MacOS? Could the request have gone through and response didn’t get back to me? I can try again on iOS or iPadOS.

  • Slashzero@hakbox.socialEnglish
    4·
    1 year ago

    Yeah, it’s unfortunate a lot of new users are experiencing this. There are several issues with account registration/login, all resulting in the spinning icon of doom.

    1. ⁠Mobile browsers sometimes append a space after your username into the field
    2. ⁠Having any - (dashes) in your password
    3. ⁠Your password being too long
    4. ⁠The username already is in use
    5. ⁠Server load at the time is too high

    What you can try is:

    1. ⁠After you register, even if you get the spinning icon of doom, try to log in. Sometimes it just works!
    2. ⁠If that didn’t work, try the reset password flow. Put your email address into the username field and click the forgot password link

    I’ve found the reset password flow to fix my user when I have login issues.

    • Chris Remington@beehaw.orgEnglish
      3·
      1 year ago

      Another thing to keep in mind and why the spinning wheel could be happening while attempting to log in is thus: A user’s registration application hasn’t been reviewed yet. We have a huge backlog that we are working through.