reallykindasorta@slrpnk.net to Mildly Infuriating@lemmy.worldEnglish · 2 months agoAmazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.slrpnk.netimagemessage-square94fedilinkarrow-up1646
arrow-up1646imageAmazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.slrpnk.netreallykindasorta@slrpnk.net to Mildly Infuriating@lemmy.worldEnglish · 2 months agomessage-square94fedilink
minus-squaremilicent_bystandr@lemm.eelinkfedilinkEnglisharrow-up63·2 months agoIn this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
minus-squarejonne@infosec.publinkfedilinkEnglisharrow-up25·2 months agoYep, I doubt the chatbot has direct access to the inventory.
minus-squareChewget@lemm.eelinkfedilinkEnglisharrow-up7·2 months agoOne of their marketed features is the ability to access this type of useful information. Amazon is supposed to be one of the leading developers of the technology. I would be more surprised if they didn’t.
In this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
Yep, I doubt the chatbot has direct access to the inventory.
One of their marketed features is the ability to access this type of useful information. Amazon is supposed to be one of the leading developers of the technology. I would be more surprised if they didn’t.